1. Use of the Services

You agree to use the Services only for lawful business purposes related to your hotel, accommodation, or hospitality operations. You must not:

• Access the Services in a way that could damage or impair functionality
• Attempt to reverse-engineer, bypass, or interfere with technical safeguards
• Upload materials containing malware or harmful scripts
• Misuse the Services in ways that violate local or international regulations

2. Accounts & Access

To access certain features, you must create an account. You are responsible for:

• Maintaining accurate registration information
• Keeping your login credentials confidential
• Ensuring activity under your account complies with these Terms

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Subscription, Credits & Payment

Hospitality Flow operates under multiple subscription models, including:

• Credit-based plans
• Monthly/annual subscriptions
• Per-property licensing
• Dedicated/Enterprise plans

Credits may expire if unused within the period stated on your plan. Refunds for unused credits or partial subscription periods are not provided unless required by law.

4. Data Processing & Privacy

We follow a privacy-first, GDPR-aligned approach:

• Files uploaded to run workflows are processed and then automatically deleted unless you are on a Dedicated plan with explicit retention settings.
• We never sell guest data.

For more details, see our Privacy Policy.

5. Customer Responsibilities

You are responsible for:

• Ensuring files uploaded to the Services do not contain unlawful content
• Maintaining appropriate backups of original documents
• Ensuring your staff is trained to use the Services correctly
• Following data protection laws applicable to your hotel operations

6. Intellectual Property

All software, workflows, dashboards, branding, and documentation remain the property of Hospitality Flow. You may not reproduce, distribute, or modify any portion of the Services without prior written consent.

7. Service Availability

We strive for high service uptime but do not guarantee uninterrupted availability. We may perform maintenance or updates, during which Services may be temporarily unavailable. We will endeavour to notify users where possible.

8. Limitations of Liability

Hospitality Flow is not liable for:

• Losses arising from incorrect data submitted by the user
• Interruptions caused by third-party systems (PMS, POS, OTA, payment gateways)
• Indirect, incidental, or consequential damages

Our maximum liability shall not exceed the amount paid by you in the previous 12 months.

9. Termination

You may cancel your subscription at any time. We may suspend or terminate accounts that violate these Terms or misuse the Services.

Upon termination:

• Your account will be deactivated
• Any stored data (if applicable) will be removed based on your plan's retention settings

10. Changes to Terms

We may update these Terms periodically. Continued use of the Services implies acceptance of the updated Terms.

11. Contact

For questions regarding these Terms, please contact: